Who We Are
This policy describes how Double A Dairy Service Inc. ("Double A," "we," "us") collects, uses, and protects information through the DA Command mobile app and related web services (the "Service"). Double A is located at 1873 South K Street, Tulare, CA 93274.
Information We Collect
- Account information: your name, email address, phone number (if provided), company, and login credentials.
- Equipment data: status, alarm, and operating data from connected machines and control systems at your facility.
- Device and usage information: device type, operating system, app version, push notification tokens, log data, and how you use the app.
- Support communications: information you share when you contact us.
How We Use Information
- To provide remote access, monitoring, dashboards, and alarm notifications.
- To diagnose and resolve equipment issues and provide technical support.
- To manage accounts, user permissions, and security.
- To maintain and improve the Service.
- To comply with legal obligations.
How We Share Information
We do not sell or rent your personal information. We share it only as follows:
- Service providers: companies that host and operate the Service on our behalf, including our cloud platform provider and push notification services (such as Apple and Google). They may only use your information to provide services to us.
- Within your organization: users your organization authorizes may see equipment data and alarms for the machines they have access to.
- Legal reasons: when required by law, or to protect the rights, property, or safety of Double A, our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
Data Retention
We keep account information while your account is active and for a reasonable period afterward for legal, security, and record-keeping purposes. Equipment data is retained as needed to provide the Service and support to the facility it belongs to.
Security
We use reasonable technical and organizational measures to protect information, including encrypted connections and access controls. No system is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can request access to, correction of, or deletion of your personal information by contacting us. You can turn off push notifications at any time in your device settings. To delete your account, see Deleting Your Account.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and to request its deletion. We do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights.
Children
The Service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page with a new effective date.
Contact Us
Double A Dairy Service Inc.
1873 South K Street, Tulare, CA 93274
[email protected] · (559) 967-5621